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WEARVANT / CUSTOMER SUPPORT
How Can We
How Can We
Help You?
Questions about smart glasses, an existing order, shipping, returns, warranty, payments, or product compatibility? Send us the details and our support team will review your request.
CUSTOMER SUPPORT
EMAIL
support@wearvant.shop
PRODUCTS
Smart Eyewear
ORDERS
Order Support
SHIPPING
Tracking & Delivery
AFTER-SALES
Returns & Warranty
For an existing order, including your Wearvant order number helps us locate the transaction more efficiently.
GUANGZHOU SHANGFENG INNOVATION TECHNOLOGY CO., LTD.
WEARVANT.SHOP
START WITH THE RIGHT SUPPORT
Tell Us What
Tell Us What
You Need Help With.
Providing the relevant order, product, or delivery information helps us understand your request clearly.
01
Product Question
Ask about specifications, size, Bluetooth, supported functions, or model differences.
ASK ABOUT A PRODUCT → 02Order Support
Contact us about an order confirmation, order status, cancellation, or order details.
GET ORDER HELP → 03Shipping & Tracking
Get help with tracking, delayed delivery, address issues, or shipment questions.
SHIPPING SUPPORT → 04Returns & Refunds
Request help with an eligible return, damaged item, incorrect item, or refund.
RETURN SUPPORT → 05Warranty
Tell us about a possible manufacturing or smart-eyewear hardware issue.
WARRANTY SUPPORT → 06Payment Question
Ask about payment status, duplicate charges, refunds, or checkout questions.
PAYMENT SUPPORT →
CONTACT WEARVANT
Send Us
Send Us
a Message.
Select the type of help you need and include enough information for us to understand your request.
01
Existing Order
Include your Wearvant order number whenever possible.
02
Product Issue
Include the product name or model and describe the issue clearly.
03
Damaged Product
Photos or a short video can be sent by email after your initial request.
04
Shipping Question
Include the tracking number if one has already been issued.
PREFER EMAIL?
support@wearvant.shop
HELP US HELP YOU
A Little Detail
A Little Detail
Goes a Long Way.
Product Questions
Tell us which model you are considering and the specific feature you want to understand.
Product name · Feature · Device
Order Questions
Include the order number and email address associated with the purchase.
Order number · Email · Issue
Shipping Questions
Include the order number, destination, and tracking number if available.
Order · Tracking · Destination
Returns & Warranty
Describe the condition of the product and when the issue was first noticed.
Order · Model · Photos / Video
COMPANY INFORMATION
The Company
The Company
Behind Wearvant.
Wearvant is an online smart-eyewear retail store operated by Guangzhou Shangfeng Innovation Technology Co., Ltd.
For customer-service questions, please use the support email or contact form rather than sending products directly to the registered company address.
BRAND
Wearvant
WEBSITE
wearvant.shop
LEGAL COMPANY
Guangzhou Shangfeng Innovation Technology Co., Ltd.
广州尚锋创新科技有限公司
REGISTRATION NO.
91440101MA9URW1520
ESTABLISHED
August 27, 2020
SUPPORT EMAIL
support@wearvant.shop
REGISTERED ADDRESS
Room 301, No. 2-1 Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China
Tianhe District, Guangzhou,
Guangdong, China
BUSINESS
Online Retail / Smart Eyewear
IMPORTANT
The registered address is not automatically
a product return address.
If you need to return an item, contact Wearvant first. Our support team will provide the appropriate return instructions and return destination for your case.
SELF-SERVICE SUPPORT
You May Find the Answer
You May Find the Answer
Before Contacting Us.
Use our guides and customer policies for common product, fit, shipping, return, and warranty questions.
01
Track Order
Check available tracking and delivery information for your order.
TRACK ORDER → 02Size Guide
Compare frame width, lens width, bridge, and temple length.
VIEW SIZE GUIDE → 03Bluetooth & Connectivity
Learn about pairing, compatible devices, Bluetooth, and connected functions.
READ GUIDE → 04Shipping Policy
Processing, estimated delivery, customs, tracking, and delays.
READ POLICY → 05Returns & Refunds
Review return eligibility, refunds, damaged items, and replacements.
READ POLICY → 06Warranty
Learn about eligible manufacturing defects and warranty support.
READ WARRANTY →
CONTACT FAQ
Before You
Before You
Send a Message.
These answers cover some of the most common customer-support questions.
Your order number should appear in the order-confirmation information sent after purchase and may also appear in your account order history if you ordered using a registered customer account.
Include the product name or model and explain the feature you are asking about. For compatibility questions, including your phone model and operating system can also be helpful.
Include your order number, a description of the damage, and clear photos of the product, shipping packaging, and shipping label. Keep the packaging while the issue is being reviewed.
Contact us as soon as possible. We will make reasonable efforts to update the address if the order has not progressed too far into fulfillment. Address changes may no longer be possible after dispatch.
Contact Wearvant before sending the product back. Include your order number and reason for return. If the request is eligible, support will provide the appropriate return instructions.
Not unless Wearvant specifically instructs you to do so. The registered company address is not automatically the designated returns warehouse.
Select “Warranty” in the form, provide the order number and model, and explain the issue. Photos or a short video may be requested where they help demonstrate the problem.
Select “Accessibility Support” in the contact form and describe the page, device, browser, and difficulty you encountered. You may also email us directly.
YOUR INFORMATION
Customer Support
Customer Support
With Privacy in Mind.
Information submitted through customer support is used to understand and respond to your request, manage relevant orders or services, prevent fraud where necessary, and maintain appropriate business records.
01
Do Not Send Passwords
We do not need your account password to answer a normal support request.
02
Do Not Send Full Card Details
Never send complete payment-card numbers, CVV codes, or online-banking credentials.
03
Send Only Relevant Information
Provide the information reasonably necessary for us to investigate your request.
04
Privacy Requests
Privacy-related requests can be submitted by selecting Privacy Request in the form.
MORE INFORMATION
READ OUR PRIVACY POLICY →
WEARVANT CUSTOMER SUPPORT
Still Need
Still Need
Some Help?
Send us your question with the relevant product or order information and we will review your request.