Returns &
Refunds.

Our Approach to Returns and Refunds.

This Return & Refund Policy applies to eligible purchases made directly through wearvant.shop.

Wearvant is operated by Guangzhou Shangfeng Innovation Technology Co., Ltd. and sells smart eyewear and related consumer products.

Our goal is to provide a clear process if you change your mind about an eligible product or if something goes wrong with your order.

This Policy should be read together with our Terms & Conditions, Shipping Policy, Warranty Policy, and Privacy Policy.

Need to Cancel Before Shipment?

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order if it has not yet been processed for dispatch.

Cancellation may no longer be possible if:

• The order has already been packed for carrier collection.
• A shipping label or logistics handoff has been completed.
• The parcel has already been handed to the carrier.
• The order has otherwise entered a stage where cancellation cannot reasonably be completed.

If the order has already been shipped, you may need to wait until delivery and request an eligible return.

30 Days After Confirmed Delivery.

Unless another rule applies to the specific item, customers may request a return of an eligible standard product within 30 days after confirmed delivery.

A return request does not automatically guarantee refund eligibility. The item must also satisfy the product-condition and return requirements described below.

Mandatory consumer-law cancellation or withdrawal rights that apply in your jurisdiction remain unaffected.

Conditions for Standard Returns.

For a standard change-of-mind return, the product should generally meet the following conditions.

If You Decide the Product Is Not Right for You.

An eligible standard item may be returned within the applicable return period if you change your mind, subject to the requirements of this Policy.

Reasonable inspection of the product is permitted. However, an item may not qualify for a full change-of-mind refund if it has been:

• Used extensively beyond what is reasonably necessary to inspect the item.
• Damaged by the customer.
• Scratched, bent, modified, or altered.
• Exposed to liquid or environmental conditions inconsistent with its specifications.
• Missing important accessories or components.
• Returned in materially diminished condition.

For an approved change-of-mind return, the customer is generally responsible for return-shipping costs unless applicable law requires otherwise.

If We Sent the Wrong Product.

Please contact us promptly if:

• You received a different product from the one ordered.
• The model, color, or variation does not match your confirmed order.
• An item shown in the order is missing.
• An expected accessory included with the product is missing.

Please retain the product and packaging while the issue is being reviewed.

If we confirm a Wearvant fulfillment error, we may send the correct product or accessory, provide a replacement, arrange a return, or issue an appropriate refund.

Where return shipping is required because of our confirmed error, Wearvant will provide or cover reasonable return-shipping costs as appropriate.

Certain Returns May Be Declined.

Subject to mandatory consumer law, standard change-of-mind return eligibility may not apply to products that:

Not Every Issue Is a Product Defect.

Smart eyewear contains both conventional eyewear components and consumer-electronics components.

The following do not automatically indicate a manufacturing defect:

• Normal cosmetic scratches or wear from ordinary use.
• Normal rechargeable-battery capacity reduction over time.
• Battery-life differences caused by volume, calls, Bluetooth use, or connected functions.
• Minor frame adjustments resulting from normal wear.
• Compatibility changes caused by a third-party operating-system or application update.
• Temporary interruption of an independent AI, translation, app, or cloud service.
• A feature being unavailable in a particular language or region where disclosed or dependent on a third-party provider.

If you believe the underlying hardware itself is defective, please review our Warranty Policy.

Contact Us Before Sending the Product Back.

To request a return, refund, replacement, or assistance with a damaged product, contact Wearvant customer support.

Please include:

• Your Wearvant order number.
• Your full name.
• The email address used to place the order.
• The product or model involved.
• The reason for the return request.
• Clear photographs if the item is damaged or defective.
• A short video if the problem relates to product operation.
• Packaging photographs if the parcel arrived damaged.

Wait for Return Instructions.

Please do not ship a product back before receiving return instructions from Wearvant.

Depending on your location, product, and reason for return, the appropriate return destination may differ from our legal registered company address.

Unauthorized returns may result in:

• Processing delays.
• Difficulty identifying the return.
• The parcel being delivered to the wrong facility.
• Additional carrier costs.
• A refund delay until the product can be properly located and evaluated.

Who Pays for Return Shipping?

Please do not purchase unusually expensive or expedited return shipping without prior approval if you expect Wearvant to reimburse the cost.

Original outbound shipping fees are normally non-refundable on a change-of-mind return unless required by applicable law.

What Happens When Your Return Arrives.

Inspection is intended to confirm return eligibility, not to unreasonably delay a valid refund.

How and When Refunds Are Issued.

Once an eligible refund has been approved, we normally issue it to the original payment method used for the purchase.

Depending on the original transaction, the refund may be processed through PayPal, a card processor, digital wallet, bank, or another applicable payment provider.

After Wearvant issues the refund, it may take approximately 5–10 business days for the funds to appear, depending on PayPal, your bank, card issuer, or other payment provider.

This banking or payment-provider processing time is outside Wearvant's direct control.

When a Refund May Be Less Than the Full Amount.

A partial refund may be appropriate where permitted by law and justified by the circumstances.

Examples may include:

• A customer agrees to keep a product with a minor issue in exchange for partial compensation.
• Only part of a multi-item order is affected.
• A return is missing accessories or components and applicable law permits a deduction.
• The product has lost value because it was handled substantially beyond what was necessary for inspection, where applicable law allows such a deduction.

We will not apply arbitrary deductions. Any deduction must reasonably relate to the actual circumstances and remain subject to applicable consumer law.

Replacement Instead of Refund.

Depending on the situation and product availability, an eligible issue may be resolved through replacement rather than refund.

A replacement may be appropriate where:

• The product arrived damaged.
• The product has a confirmed qualifying defect.
• The wrong product was shipped.
• A required included accessory was missing.
• The customer agrees to replacement as the preferred resolution.

If the original model is no longer available, we may discuss an appropriate comparable product, refund, or other reasonable solution.

Keep Your Return Tracking Information.

When the customer is responsible for arranging a return shipment, we strongly recommend using a traceable shipping service and keeping proof of postage.

Until a customer-arranged return is delivered to the authorized return location, the carrier generally remains responsible for transportation of that parcel.

Wearvant cannot issue a normal inspected-return refund for a parcel that we cannot reasonably confirm was received, except where applicable law provides otherwise.

If Wearvant provided the return label or selected the carrier, responsibility will be reviewed according to the applicable arrangement.

Contact Us Before Escalating a Payment Issue.

If you believe there is a problem with an order, refund, or payment, we encourage you to contact Wearvant customer support first.

We will make reasonable efforts to investigate documented concerns and provide the appropriate resolution under this Policy.

If a PayPal dispute, card chargeback, or other payment dispute is opened, the payment provider may request transaction, order, shipping, tracking, communication, or refund information from both parties.

Nothing in this section limits a consumer's lawful right to use dispute-resolution procedures made available by their payment provider.

However, duplicate recovery — such as receiving both a merchant refund and a successful chargeback for the same amount — is not permitted.

Local Consumer Law May Provide Additional Rights.

Customers in different countries and regions may have mandatory legal rights relating to cancellation, cooling-off periods, defective products, conformity, refunds, repair, replacement, warranties, or other remedies.

Nothing in this Policy is intended to exclude, restrict, or waive a consumer right that cannot legally be excluded, restricted, or waived.

For example, consumers in some jurisdictions may have a statutory withdrawal period that applies independently of our voluntary 30-day return policy.

Changes to This Return & Refund Policy.

We may update this Policy periodically to reflect changes in products, business operations, customer-service practices, payment methods, logistics, or applicable legal requirements.

Updated versions will be published on this page.

The policy applicable to an existing transaction will generally be the version that applied when the order was placed, except where another rule is required by law or provides more favorable protection.

Last Updated: September 7, 2026